Seats, every channel, and AI deflection volume are bundled into one number. No surprise overage for a viral week, no add-on invoice for SMS, no "contact sales" wall hiding a four-figure seat fee.
No credit card · 14-day pilot · SOC 2 Type II since 2022
Every plan ships with the full channel pipeline (email, chat, SMS, WhatsApp, IG DM), SOC 2 Type II, and Lemon AI. The difference is seats, automation ceiling, and how fast a human has to review.
For brands handling under 2,000 tickets a month who want Zendesk off the bill.
Billed annually · 5-seat minimum
For CX teams between 2k–15k monthly tickets who want Lemon AI to do real work.
Billed annually · 10-seat minimum
For multi-brand or post-Series B ops running 15k+ tickets with SLA commitments.
Billed annually · 25-seat minimum
All prices in USD. Annual billing saves 18% versus monthly. Volume discounts kick in above 75 seats.
Built for IT procurement and ops leads who'd rather scan a matrix than sit through a sales call. Every capability below ships inside the listed tier — no "available on Enterprise" footnotes.
| Capability | Starter | Growth | Scale |
|---|---|---|---|
| Seats included | Up to 5 | Up to 25 | Up to 75 |
| Monthly ticket volume | Up to 2,000 | Up to 15,000 | 15,000+ (custom) |
| Email inbox | Included | Included | Included |
| Live chat widget | Included | Included | Included |
| SMS pipeline | — | Included | Included |
| WhatsApp + Instagram DM | IG DM only | Both, shared SLA | Both, shared SLA |
| Voice / phone support | — | — | Included |
| Lemon AI deflection ceiling | 40% | 64% | 78% (custom intents) |
| Autonomous AI resolutions / month | 800 | 9,600 | Unlimited |
| Macros & saved replies | Included | Included | Included |
| Routing rules + sentiment tagging | Basic | Advanced | Advanced + custom |
| Native integrations (Shopify, Stripe, Recharge…) | 18 | 54 | 54 + custom webhooks |
| Zapier / Make / public API | Included | Included | Included |
| Reporting & analytics | Standard dashboards | Custom dashboards | Custom + warehouse sync |
| Uptime SLA | 99.9% | 99.997% | 99.997% + credits |
| SAML SSO + audit logs | — | SSO add-on | Included |
| SOC 2 Type II | Yes (since 2022) | Yes | Yes |
| HIPAA BAA | — | — | Yes (since Q1 2023) |
| GDPR + DPA | Included | Included | Included |
| Onboarding (median) | 9 days | 9 days | 9 days + dedicated CSM |
| Migration help | Self-serve importer | White-glove engineer | White-glove + parallel run |
| Support response | Next business day | 4-hour P1 | 1-hour P1 + phone |
A $89/seat sticker is the wrong number to walk into a procurement meeting with. The right number is what each seat returns in deflected tickets and faster resolution — measured across 1,840+ brands in production.
Across all 2024 customer accounts, Lemon AI closed 3.1 million tickets autonomously. On a Growth-tier inbox doing 10k tickets a month, that's 6,400 fewer touches landing on your agents — roughly $51,200 / month in reclaimed handle time at a fully-loaded $40/hr cost.
Source: Kool Lemon 2024 cohort data, n = 1,840Median customer response time moves from 8h 12m → 10m 48s inside the first 30 days of deployment. For a DTC brand, that's the difference between a one-star "nobody answered me" review and a four-star "they solved it before I finished lunch."
Source: G2 Spring 2025 Grid · 9.7/10 time-to-valueCategory average is 47 days. We ship a working unified inbox, migrated macros, and a tuned Lemon AI in 9 — that's roughly 38 days of saved implementation cost, or ~$28k against a typical $750/day consultant rate.
Source: G2 Winter 2025 implementation reportSkim these before you book the demo — if anything below doesn't answer it, the 20-minute walkthrough will.
Yes. Annual billing saves you 18% versus month-to-month, but every tier is available on a monthly contract with no long-form commitment. If you start monthly and want to switch to annual inside the first 90 days, we credit the difference.
Nothing catastrophic — we don't throttle your AI mid-Sprint. You can exceed the included AI resolutions (40% / 64% / 78%) and we'll bill the overage at a flat $0.18 per autonomous resolution, with a hard cap you set in the dashboard. Most Growth teams never trip it; the ones who do are usually the ones graduating to Scale within a quarter.
SOC 2 Type II report (audited annually by Coalfire since Q3 2022), HIPAA BAA template, GDPR DPA, latest penetration test summary, and a current sub-processor list — all available under NDA from /demo/. Our status page at status.koollemon.com shows the public 99.997% uptime across the trailing 18 months.
The pilot is full-feature Growth-tier access with a dedicated migration engineer. We import your macros, contacts, and historical tickets from Zendesk, Intercom, or Front, then run your real inbox in parallel for two weeks. No credit card up front. At the end of day 14 you either convert to annual (and we lock in your pilot pricing for 12 months) or you walk — and we hand back your data in a portable JSON export.
A senior CX engineer — not an SDR — will pull up a sandbox loaded with your ticket volume, your channels, and your current deflection rate, then show you exactly which tier maps to your math. If Kool Lemon isn't the right fit, we'll say so on the call.
